Privacy Notice
Last updated: 2026-03-15
1. Who we are
Excel Core operates excel-core.digital and delivers training programs referenced on this site. Contact: hello@excel-core.digital. Address: 71 Oriana Street, Tuggerah, New South Wales 2259, Australia. Phone: (02) 9702 9889.
2. Data we collect
We may collect names, email addresses, company names, phone numbers, messages submitted via forms, technical logs (IP address, browser type, timestamps), and cookie identifiers described in our Cookie Settings page.
3. Purposes
Data is used to respond to enquiries, administer training, improve site reliability, secure our services, and—where you opt in—understand aggregate usage patterns.
4. Legal bases (where applicable)
For Australian operations we rely on consent, contractual necessity for enrolments, legitimate interests in securing and improving the site, and compliance with law. EU visitors receive GDPR-aligned rights as outlined below.
5. Retention
Enquiry records are retained while a conversation is active and for up to twenty-four months afterwards unless a longer period is required for disputes or tax records. Analytics aggregates may be stored in depersonalised form.
6. Sharing
We use subprocessors such as email delivery and hosting providers bound by confidentiality. We do not sell personal information. We may disclose data if required by law or to protect rights and safety.
7. International transfers
If data is processed outside Australia, we implement safeguards such as standard contractual clauses or vendor certifications appropriate to the destination.
8. Security
We apply administrative, technical, and organisational measures including access controls and encryption in transit. No method of transmission is perfectly secure; report suspected incidents promptly.
9. Your rights
Australian Privacy Principles grant access and correction rights. EU data subjects may request access, rectification, erasure, restriction, portability, and objection where applicable. Contact hello@excel-core.digital to exercise rights. You may complain to the OAIC (Australia) or your local supervisory authority.
10. Children
The site is not directed to children under sixteen. If you believe we collected a child’s data inadvertently, contact us for deletion.
11. Changes
We will update this notice when practices change materially. Significant changes may be highlighted on the site or via email where appropriate.
12. Related policies
See Cookie Settings for cookie specifics and Returns & Refunds for commercial policies where purchases apply.